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Customer Service

  1. How long will it take to process my order?
  2. Is my credit card and personal information secure while using IrishButterfly.com's site?
  3. Which forms of payment are considered acceptable?
  4. What is IrishButterfly.com's Return/Exchange policy?
  5. Shipping

How long will it take to process my order?

Once an order has been placed, it is our goal to ship it within 24-36 hours. If for any reason there is a delay in doing so, we will notify you immediately. Your order should arrive within 3-5 business days depending on your location and method of shipping chosen. For further information concerning shipping, please refer to our Shipping guidelines. <top>

Is my credit card and personal information secure while using the Irish Butterfly's site?

Yes. We utilize Secure Sockets Layering (SSL) to encrypt all personal information, including your credit card number. SSL was created by Netscape, and has become the industry standard for securing on-line transactions. This means that none of the personal information that you have used while ordering from IrishButterfly.com can be either read or recorded. When information is sent that has been secured during an on-line order, you will notice a closed lock icon at the bottom of your internet browser's window. IrishButterfly.com does not sell, rent, or loan any identifying personal information of our customers to a third party. For further information regarding security, please refer to our Security and Privacypolicies. <top>

Which forms of payment are considered acceptable?

IrishButterfly.com will accept Visa, Discover, American Express, MasterCard, and Paypal. U.S. checks are also accepted on send-in orders. <top>

What is IrishButterfly.com's Return/Exchange policy?

We do not accept returns, but we will cheerfully accept exchanges on most items. Items must be exchanged within 30 days of purchase.  Simply mail the item back to us, along with a letter explaining whether what the problem was and what size, brand, or item you want to exchange for. Shipping charges will not apply to the exchange, and additional shipping charges will apply when the new item is shipped. Exchanged items must be unmarked, in the same condition in which they were received, and in their original packaging (if any).

Shoes (hard shoes, soft shoes, jazz shoes, ballet slippers, tap shoes, etc) must be unscuffed, unmarked, and in the same condition in which they were received to be exchanged as new shoes, so do not wear them for a class if you think you might need to exchange them. Shoes with any wear or marks on them will be treated as used shoes for purposes of exchanges. Please contact us for information on our used shoe program.

Should you have any additional questions, please do not hesitate to reach us at 1.720.747.9353, and a customer service representative will assist you. You may also reach us on-line at info@irishbutterfly.com. <top>


Our standard shipping method is USPS 2-3 Business Day Priority on all items. Expedited shipping is available on most items at an additional charge. Additional shipping charges may be added to overweight or oversized packages and cannot be expedited. Additional shipping charges will also be added to orders shipped outside the USA. IrishButterfly.com's shipping system is determined by the weight of the merchandise as well as where it is going ("from manufacturers zip code to yours"). Thank you for shopping with us!


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Special Notice

We have closed the physical location of the store, but we still have stuff to sell. We'll be posting our current inventory and prices.

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